Robinhood Telehealth
www.robinhoodtelehealth.com

At Robinhood Telehealth (“Company”, “we”, “us”, or “our”), we are committed to protecting your personal and health information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our telehealth, wellness, and lifestyle services.

By accessing or using our website, mobile application, or any related services (the “Services”), you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We collect information that helps us provide you with safe, effective, and personalized care. This includes:

a. Personal Information

• Name, email address, phone number, date of birth
• Mailing and billing addresses
• Login credentials (if applicable)

b. Health Information

• Symptoms, medical history, conditions, medications, treatment plans
• Lifestyle data shared during coaching or assessments
• Records from consultations with healthcare professionals

c. Technical and Usage Data

• Device type, browser, IP address
• Log data (date/time of visits, pages visited, etc.)
• Cookies and similar technologies (for analytics and functionality)

2. How We Use Your Information

We use your information to:

• Provide telehealth consultations, wellness programs, and coaching
• Facilitate scheduling, payment, and secure communication
• Personalize and improve our Services
• Comply with legal, regulatory, and professional obligations
• Respond to support or care-related inquiries

We do not sell your personal or health data to third parties.

3. HIPAA and Health Information Protection

If we provide healthcare services through licensed providers, we are considered a “covered entity” or “business associate” under the Health Insurance Portability and Accountability Act (HIPAA). This means we:

• Only use your Protected Health Information (PHI) for treatment, payment, or healthcare operations
• Require written authorization for any other use or disclosure
• Maintain strict administrative, technical, and physical safeguards

You have the right to request access to, amend, or receive a copy of your health records, as allowed by HIPAA.

4. Sharing Your Information

We may share your information with:

• Licensed healthcare or wellness professionals providing care
• Technology partners and service providers (e.g., hosting, video, billing), under strict data agreements
• Insurance companies or pharmacies, if applicable
• Legal authorities, when required to comply with laws or regulations

All third parties are required to maintain the confidentiality and security of your information.

5. Your Rights and Choices

You have the right to:

• Access and request a copy of your information
• Request corrections to inaccurate health data
• Withdraw consent for optional data uses
• Request that we delete certain personal data (where allowed)
• File a complaint with us or with the U.S. Department of Health and Human Services

To exercise these rights, contact us at littlejohn@robinhoodtelehealth.com.

6. Data Security

We use industry-standard practices to protect your information, including:

• End-to-end encrypted communications (SSL/TLS)
• Secure data storage and access controls
• Staff training and confidentiality agreements

However, no system is 100% secure. We recommend using secure internet connections and protecting your account credentials.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Improve website functionality
• Monitor performance and usage trends
• Remember user preferences

You can manage cookies through your browser settings.

8. Children’s Privacy

Our Services are not intended for use by individuals under the age of 18 without parental or guardian consent. We do not knowingly collect data from children under 13.

9. International Data Transfers

If you are located outside the United States, please note that your data may be processed and stored in the U.S., where data protection laws may differ.

10. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes via email or a notice on our website. Continued use of the Services after such updates constitutes your acceptance of the changes.

11. Contact Us

If you have any questions or concerns about your privacy, please contact us at:

Robinhood Telehealth
Email: littlejohn@robinhoodtelehealth.com