Effective Date: January 01, 2025

Welcome to Robinhood Telehealth (“Company”, “we”, “us”, or “our”). These Terms and Conditions (“Terms”) govern your access to and use of our telehealth and wellness services, website, mobile application, and related content (collectively, the “Services”).

By accessing or using our Services, you agree to be bound by these Terms and our Privacy Policy.

1. Eligibility

You must be at least 18 years old to use our Services. By using the Services, you represent and warrant that you meet this age requirement and have the legal capacity to enter into these Terms.

2. Not Medical Advice

The information and content provided through our Services are for informational and educational purposes only. While our platform may connect you with licensed healthcare professionals, our wellness and lifestyle services do not constitute medical diagnosis, treatment, or emergency care.

If you have a medical emergency, call 911 or visit your nearest emergency room immediately.

3. Telehealth Services

By using our telehealth services, you acknowledge and consent to:

• Receiving healthcare services via telecommunications.
• Potential limitations of virtual care.
• Risks related to data privacy and interruptions.

You may be required to complete an intake form, share personal health information, or consent to treatment electronically.

4. User Accounts

To access some features, you may need to create an account. You agree to:

• Provide accurate and complete information.
• Maintain the confidentiality of your login credentials.
• Notify us immediately of unauthorized use of your account.

We reserve the right to suspend or terminate accounts for any violations of these Terms.

5. Payment and Billing

All payments for services are due at the time of booking or as otherwise indicated. By providing payment information, you authorize us to charge the applicable fees.

No refunds will be issued once services are rendered unless otherwise required by law.

6. Wellness Content and Products

Our platform may include wellness programs, nutritional advice, fitness content, or products. This content is not a substitute for professional medical advice, diagnosis, or treatment. Always consult your healthcare provider before starting any new health program.

7. Prohibited Conduct

You agree not to:

• Use the Services for unlawful purposes.
• Harass, threaten, or abuse staff or providers.
• Impersonate another person or entity.
• Distribute viruses or malicious code.

We may suspend or terminate your access at our discretion for any misuse of the platform.

8. Intellectual Property

All content, trademarks, and services are the property of Robinhood Telehealth and Health Techquity, LLC or its licensors and are protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without express permission.

9. Privacy

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your information in compliance with applicable laws, including HIPAA where applicable.

10. Disclaimers

We do not guarantee any particular outcome or result from the use of our Services. The Services are provided “as is” and “as available” without warranties of any kind, either express or implied.

11. Limitation of Liability

To the fullest extent permitted by law, Robinhood Telehealth and Health Techquity, LLC is not liable for any indirect, incidental, special, or consequential damages arising from or related to your use of the Services.

12. Indemnification

You agree to indemnify, defend, and hold harmless Robinhood Telehealth and Health Techquity, LLC, its affiliates, employees, and contractors from any claims, damages, or expenses arising out of your use of the Services or violation of these Terms.

13. Changes to Terms

We may update these Terms from time to time. We will notify you of any material changes. Continued use of the Services after such updates constitutes your acceptance of the new Terms.

14. Governing Law

These Terms are governed by the laws of the State of Texas, without regard to its conflict of laws principles.

15. Contact Us

If you have any questions about these Terms, please contact us at: littlejohn@robinhoodtelehealth.com